The JLL Global Consumer Experience survey examines the preferences and expectations of consumers. The 2024 survey, which covered more than 3,200 respondents across four generations in 26 cities worldwide, generated key insights for those interacting with, creating, and managing the urban built environment.
Below is a summary of our key findings. To dive deeper into the research and analysis of the survey results, download the full report here.
1. Place experience at the heart of places and spaces
There has been a shift in consumer behavior, driven by the growth of the urban middle class and increased global wealth. It has given rise to a new ‘experience economy’, where well-traveled consumers seek more than just digital convenience and demand more value from their offline experiences.
68% of respondents say they are happy to pay a premium for high quality experiences
76% agree that cities need to offer new experiences to stay relevant
Tourism in retail-rich places like San Diego, which offer a wide variety of consumer experiences, has rebounded much more quickly than in other U.S. cities after the pandemic. According to the San Diego Tourism Authority, visitor spending in 2022 grew to $13.6 billion, surpassing the pre-pandemic high of $11.6 billion in 2019.
2.Integrate experience factors across developments
Understanding what consumers are seeking from their experiences is becoming increasingly important for new developers. Here are a few key takeaways:
Value alignment: People support places or brands that reflect their values, with 8 in 10 saying it was important for businesses to make a positive contribution to the local community.
Human connection: A strong sense of community is an important driver as people seek opportunities to connect in meaningful ways.
Personalization: Consumers look to tailor their in-person experiences. Digital enhancements as well as community events, local festivals and ‘pop-ups’ can provide personal choice within shared experiences.
Memorable moments: Value is placed on creating memorable moments to share with friends and family.
3. Connect the digital and physical
Combining digital solutions with in-person experiences can increase consumer appeal. As the world digitizes, over two-thirds of consumers embrace the latest technologies. While 75% are satisfied with online experiences, people still prefer in-person shopping.
Changes in consumer preferences have prompted some mall owners to reinvigorate their assets through redevelopment by incorporating additional uses alongside retail in most cases. For example, Horton Plaza’s transformation into the Campus at Horton in Downtown San Diego follows the nationwide trend of mall redevelopment into mixed-use whereas Fashion Valley’s multimillion-dollar renovation represents another way owners can modernize their mall assets through retail enhancements.
The survey results have uncovered two additional key findings:
Focus on human-centric design to support urban experiences across all generations
Understand the value of shared experiences
To read about these in detail and learn more about the survey and what it means for the future of cities, please download JLL’s full report here.
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Most homeowners want two things before they commit to a remodel: a realistic sense of cost and a clear picture of what the finished space will look like. Milan Design + Build helps deliver both through its online remodeling estimator and personalized design consultations, supported by a showroom experience and 3D renderings.
“The online estimate gives homeowners a starting number in about a minute, and the showroom and 3D renderings let them see materials and layouts before anything is built,” says David Noriani, CEO of Milan Design + Build. “Keeping design, permits, and construction with one team helps us manage expectations and keep everyone working toward the same vision.”
Courtesy of Milan Design
Modern design is a particular focus for Milan, with an emphasis on clean lines, natural light, functional layouts, and carefully selected materials. The team adapts each design to the homeowner’s lifestyle and the character of the property. Milan Design + Build combines thoughtful design with construction expertise, creating spaces that are as functional as they are beautiful.
The online estimator covers kitchen remodels, bathroom renovations, full-home remodels, and ADU construction. At Milan’s showroom on Carroll Road, visitors can review real materials, finishes, and design options, meet the design-build team, and discuss project scope, budget, and timing. Consultations can also be held virtually for homeowners who prefer to start remotely.
At Milan Design + Build, one integrated team works on the entire project. Design and construction aren’t divided between separate firms. The process begins with a consultation and feasibility review, followed by design, space planning, and 3D renderings developed from detailed measurements and digital scans. The team also coordinates architectural plans, structural engineering, city approvals, and material selection, with construction overseen by a dedicated project manager.
Homeowners can explore their remodeling options, get an initial estimate, or request a design consultation at MilanBuild.com.
At any given time, there are roughly 200 research investigations and clinical trials being conducted at Scripps Health in as many as 25 medical specialties. Research and patient care go hand-in-hand at Scripps. Those studies can be categorized as clinical trials of a medication or device that are conducted by Scripps physicians and studies designed by Scripps’ physicians and clinicians. Click here to learn about three exciting studies underway at Scripps and the benefits to patients.
For more nutrition, wellness, and healthy living tips, sign up for the San Diego Health newsletter here.
Scripps has recently unveiled new features in the MyScripps patient portal and mobile app to help patients connect with their primary care team and simplify the payment process. Among the recent updates is the addition of primary care E-visits for minor conditions. Patients who have an established primary care physician can schedule an E-visit, complete an online questionnaire and, if needed, send a photo. Their doctor can then advise and prescribe medication, when appropriate. Autopay is also now available through MyScripps. Patients can enable or disable autopay, allowing them to more easily manage payments. Learn more about MyScripps and how it helps patients stay connected here.
For more nutrition, wellness, and healthy living tips, sign up for the San Diego Health newsletter here.
Farrah Adams had a persistent dull ache in her lower back that her massage therapist suggested might be caused by the way she sat or drove. That explanation seemed reasonable, but when coupled with heavy, painful periods led the then 46-year-old to seek answers. When she looks back on it now, she’s beyond grateful she trusted her gut. She made an appointment with a Scripps OB-GYN, who determined she had Stage 3 cervical cancer that had spread to several lymph nodes. Farrah was overwhelmed, but immediately found a “champion” in Scripps Clinic gynecologic oncologist Jo Marie Tran Janco, MD. After undergoing successful treatment at Scripps Cancer Center, Farrah is now using her story to inspire other women to make time for care. Read more of her story here.
For more nutrition, wellness, and healthy living tips, sign up for the San Diego Health newsletter here.
In the last several years, there’s been a surge in FDA approvals for what’s known as oral oncolytics. Oral oncolytics are targeted cancer therapies that come in tablet, capsule or liquid form that patients can take at home, rather than in an infusion clinic. Scripps physicians have seen exponential growth using this approach, with patients citing convenience as a major quality-of-life enhancement in their cancer treatment. This approach also allows treatments to be customized based on specific genetic mutations and a patient’s unique disease biology. Find out more about oral oncolytics here.
For more nutrition, wellness, and healthy living tips, sign up for the San Diego Health newsletter here.
Meet San Diego’s leading healthcare professionals, delivering exceptional medical and dental care through innovation, expertise, and dedication to patients.
Unio Specialty Care is a multi-specialty practice specializing in urology, gastroenterology, and radiation oncology.
Unio’s Radiation Oncology team—Dr. Donald B. Fuller, Dr. Tahir Ijaz, Dr. Reza Shirazi, and Dr. Siavosh Vakilian—combines extensive clinical experience with a commitment to personalized cancer care. The RO team treats cancerous and non-cancerous conditions using precision therapies including SBRT, IGRT, and the CyberKnife® S7 System, the only system of its kind in Southern California. Their expertise spans prostate, breast, lung, gastrointestinal, pancreatic, and central nervous system cancers, as well as low-dose radiotherapy for osteoarthritis.
In 2026, Dr. Shirazi and Dr. Vakilian were recognized as San Diego Top Doctors, joining Dr. Fuller and Dr. Ijaz, who have previously received this distinction.
